FAQs • Your Questions Answered • Youth Options • Southampton

General

What are your registration details?

Ofsted are our governing body and our registration numbers are:

The Scott Centre: 110156

Pilgrims Cross: EY496160

Do you accept childcare vouchers?

We accept all forms of vouchers, but we may need to register with new ones. You may need some information from us to set these up, such as Ofsted registration numbers.

How do I book onto sessions?

If you would like to book onto a holiday club session, please go to the holiday club page, scroll down and click ‘Click here to book’. This link will then take you to our booking system. Once payment has been accepted you’ll then receive a confirmation email containing a booking reference. Should you not receive this, please contact us.

If you would like to attend our afterschool clubs, please contact us here.

What is your Early Years and Childcare Policy?

You can find and read our full Early Years and Childcare policy here.

Afterschool & Holiday Clubs at The Scott Centre and Pilgrim's Cross

What activities do ASC sessions include?

There are a range of activities on offer from Baking and Cooking, Arts and Crafts, Science, Sports, and Games. These change daily with one adult-led activity and the opportunity for children to free play with our other resources from ages 4 – 13 years.

What are your opening hours?

Breakfast club at Pilgrims Cross runs from 7.30am – 8.20am and our afterschool clubs run from the end of school to 6pm.

How do I pay for childcare?

Fees are payable in advance on the 1st of the month via TFC, Childcare Vouchers or BACs (YO Centre LTD; 55-81-26; 88216713)

Do I need to provide drinks and snacks for my child?

For afterschool club an optional healthy and nutritious snack will be on offer each afternoon. This consists of a simple carbohydrate, meats and fresh fruit and vegetables. At Holiday club children will need to attend with a lunch box as well as snacks for throughout the day. It is important to note that we are a NUT and FISH free setting. At the breakfast club, breakfast is provided for the children.

Can you administer medication?

We are only able to accept and administer prescribed medication. If your child is likely to require prescribed medication of any sort throughout the day, please inform the lead worker, who will complete the necessary paperwork. All medication should be handed to the lead worker and must be in its original packaging, with the prescription label. If your child may require emergency medication (e.g., EpiPens or hypodermic injections) whilst they are with us this will also be the case. Parents must complete the form, Parental Agreement to Administer Medicine prior to any medicine being administered by Youth Options staff.

What Happens if I need to cancel any sessions?

Unfortunately, we are unable to cancel or move bookings for after school club sessions. If your child is not going to attend their booked session(s), please contact us as soon as possible so we can amend our registers and notify relevant staff.

Bushcraft & Woodland Holiday Club

Do I need to provide a packed lunch?

Snacks will be provided throughout the day; however, please provide your child with Lunch bearing in mind there are no facilities to chill food. Please provide your child a water bottle that can be topped up throughout the day.

What should the children wear?

Children need to come dressed appropriately for being outside all day, there is a small amount of indoor space, however it will only be used in extreme weathers. Waterproofs and a spare set of clothes are essential. Please name ALL items of clothing and equipment so they can be returned easily.

Can you administer medication?

Staff cannot administer any medication to children. If your child is on any medication, please let a member of Youth Options staff know on the first day your child is attending, this includes asthma inhalers.

What is your weather policy?

The day will go ahead in all weathers other than high winds or there is a risk to life. The extreme weather policy in full can be provided.